Customer Support & Virtual Assistants

24/7 Banking Help. No Wait Times.

Key Features

Balance checks, card issues, loan FAQs

Fraud alerts & account security notices

Transfers to live agent for escalations

Works on web, mobile app, and call center

AI-powered assistants for customer support, account help, loan questions, and more—via voice or chat.

Why it matters?

Customers expect instant support. Your team can’t be everywhere, 24/7. That’s where AI comes in

60%

Fewer Support Tickets

80%

Faster Response Times

90%

Customer Satisfaction

Use Cases

Real-World Applications of Customer Support & Virtual Assistants

Customer Support Automation

  • Resolves common banking questions (e.g., interest rates, branch hours) in seconds.

  • Guides users through balance checks, transaction history, and account settings.

  • Answers queries on loan eligibility, application status, and repayment schedules.

Operational Efficiency

  • Handles up to 60% of incoming tickets without human intervention.

  • Eliminates wait times—AI never sleeps.

  • Operates across voice, chat, and mobile apps consistently.

Customer Experience & Engagement

  • Responds based on customer profile, past activity, and preferences.

  • Notifies users of due bills, suspicious activity, or personalized offers.

  • Serves customers in their preferred language, instantly.

Instant support for modern banking.

Automate 80% of queries. Delight 100% of customers.